TAP TO WIN COMPETITIONS LTD TERMS OF SERVICE
Last updated: [19/09/24]
1. WELCOME TO TAP TO WIN COMPETITIONS LTD
1.1 What these terms cover. This document, any documents referred to within it set out the terms of your relationship with Tap To Win Competitions (“TTWC”), when the Customer accesses and uses TTWC’s Platform, which TTWC makes available as a service through https://taptowin.co.uk (“Website“).
1.2 Why the customer must read them. It is important that the Terms of Service are read and understood before using the Tap To Win Competitions Platform. The Terms of Service must be understood before signing up for, using or accessing the Platform. If there is anything within the Terms of Service that you do not understand, please Contact Us to discuss what this means for you.
1.3 Who we are. TTWC Platform is operated by Tap To Win Competitions Ltd, a company registered in the United Kingdom (company number: 15896945) with its registered address at 84 Colman Road, Norwich, England, NR4 7EH (“TTWC”, “we”, “our” or “us”).
1.4 Updates to these terms. The current version of the Terms of Service contains the only terms and conditions that apply to our relationship with you as the User (“User” or “Customer”). Older versions of the Terms of Service will no longer apply to our relationship and will be completely replaced by the current version and any future versions will render this agreement the same.
2. PRIVACY
2.1 Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use and share information about you.
2.2 If you are a User, to the extent that TTWC processes any personal data on behalf of you, we shall do so in accordance with the data processing addendum accessible at https://taptowin.co.uk (the “DPA”).
2.3 For the purpose of this section 2 the terms “controller”, “processor”, “sub-processor”, “data subject”, “personal data”, and “process” shall have the same meaning as set out in Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
3. YOUR RIGHTS TO USE THE PLATFORM
Eligibility.
3.1 If you are a consumer, you must be at least 18 years old and be of legal capacity to place enter a competition or register with TTWC and to use the Platform.
3.2 TTWC reserves the right to ask for proof of age from any customer and suspend their account until satisfactory documentation is provided. TTWC takes its responsibilities in respect of underage and responsible gambling very seriously.
3.3 All information supplied when registering with the site MUST be your information and be accurate and complete in all respects. Where this is not the case, we reserve the right to suspend the account and treat any deposits into the gambling account as being invalid (and any winnings arising from such deposit as void). Where an account is suspended, the relevant User should Contact Us.
3.4 By accepting the Terms and/or registering to use the Website you hereby agree that we shall be entitled to conduct any and all such identification, credit and other verification checks from time to time that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the Website and our products generally. You agree to provide all such information as we require in connection with such verification checks. We shall be entitled to suspend or restrict your account in any manner that we may deem to be appropriate, until such time as the relevant checks are completed to our satisfaction.
3.5 Customers may open only one account. Should we identify any customer with more than one account we reserve the right to treat any such accounts as one joint account.
3.6 Customers must keep their registration and account details up to date. This, and your account information, may be amended in the Personal section of the Website. If you require any assistance, please contact us.
4. Account details
4.1 If, at any time, you feel a third party is aware of your Username, Password and/or Passcode you should change it immediately via the Website. Should you forget part or all of your combination, please Contact Us.
4.2 Please note that cardholder details and any other sensitive data should never be sent to us by unencrypted email.
5. Personal Details
5.1 We will comply with applicable data protection laws (including, the General Data Protection Regulation (EU) 2016/679, in the UK, the Data Protection Act 2018 and, in Gibraltar, the Data Protection Act 2004) in respect of the personal information you supply to us. Your personal information is processed in accordance with our Privacy Policy, a copy of which is available by visiting our website.
6. Suspension and Closure
6.1 If you want to close your account, please Contact Us. Any negative balance on your account will fall immediately due and payable to TTWC, and your account will not be closed until the relevant amount owed to TTWC is paid in full.
6.2 TTWC reserves the right to close or suspend your account at any time and for any reason. Without limiting the preceding sentence, TTWC shall be entitled to close or suspend your account if:
i) you become bankrupt;
ii) TTWC considers that you have used the Website in a fraudulent manner or for illegal and/or unlawful or improper purposes;
iii) TTWC considers that you have used the Website in an unfair manner, have deliberately cheated or taken unfair advantage of TTWC or any of its customers or if your account
is being used for the benefit of a third party
iv) TTWC is requested to do so by the police, any regulatory authority or court
v) TTWC considers that any of the events referred to in (i) to (iii) above may have occurred
or are likely to occur; or
vi) your account is deemed to be dormant and its balance is or reaches zero in accordance with Clause 6.3 below.
6.3 If TTWC closes or suspends your account for any of the reasons referred to in (i) to (v) above, you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by TTWC (together “Claims”) arising therefrom and shall indemnify and hold TTWC harmless on demand for such Claims. In the circumstances referred to in (i) to (v) above, TTWC shall also be entitled to withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including any winnings, Bet Credits or bonus payments).
7. Competition procedures
7.1 TTWC reserves the right to decline all, or part, of any bet/wager requested at its sole and absolute discretion. All bets/wagers are placed at your own risk and discretion.
7.2 We only accept entries made online. Entries are not accepted in any other form (post, email, fax, etc.) and where received will be invalid and void – win or lose.
8. Settlement and Payouts
8.1 TTWC reserves the right to suspend a market and/or cancel any bet/wager at any time. When a market is suspended any bets entered will be rejected. TTWC also reserves the right to cease entering competitions at any time without notice.
8.2 Winnings from Competitions are added to the balance of your betting account. Any funds/winnings credited to an account in error are not available for use, and TTWC reserves the right to void any transactions involving such funds and/or withdraw the relevant amount from your account and/or reverse the transaction, either at the time or retrospectively.
8.3 TTWC reserves the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred: (i) the integrity of the event has been called into question or (ii) the price(s) or pool has been manipulated. Evidence of the above may be based on the size, volume or pattern of bets placed with TTWC across any or all of our competitions. If any customer owes any money to TTWC for any reason, we have the right to take that into account before making any payments to that customer.
9. Exclusions and use
9.1 The Website and TTWC products may only be used for the purposes of entering competitions.
9.2 You must not use the Website for the benefit of a third party or for any purpose which (in TTWC’s opinion) is illegal, defamatory, abusive or obscene, or which TTWC considers discriminatory, fraudulent, dishonest or inappropriate.
9.3 TTWC will seek criminal and contractual sanctions against any customer involved in fraudulent, dishonest or criminal acts via or in connection with the Website or TTWC’s products. TTWC will withhold payment to any customer where any of these are suspected or where the payment is suspected to be for the benefit of a third party. The customer shall indemnify and shall be liable to pay to TTWC, on demand, all Claims arising directly or indirectly from the customer’s fraudulent, dishonest or criminal act.
10. Access to the Platform.
10.1 TTWC grants you a non-exclusive, non-transferable right to access, use, and permit Authorised Users to access and use the Platform in accordance with and subject to the Terms of Service for your internal business or personal purposes.
10.2 If you are a User, your right to use the Platform is personal and prohibits the extension of use to a third party.
10.3 You are responsible for keeping your username and password for your User Account secure and confidential. You agree that you will not disclose your username or password to any other person. You must promptly notify TTWC in the event of any unauthorised access to or use of your login details or User Account. If you have any concerns about the login details for any User Account, or think any User Account may have been misused, you must Contact Us.
10.4 You agree that you have no rights in or to any portion of the Platform other than the right to access and use the Platform in accordance with the Terms of Service.
11. Third party websites.
11.1 The Platform may contain links to, or call the servers of, third party websites, data, content, or services that are not under TTWC’s control, solely at the discretion of and/or as a convenience to you (“Third Party Sites”). As such, TTWC is not responsible for, and makes no express or implied warranties with regard to, the information, content, or other materials, products, or services that are contained on or are accessible through, or the policies regarding the use and privacy in respect of, Third Party Sites. Access to and use of Third Party Sites, including information, content, material, products, and services available on or through such websites, is solely at your risk.
12. Rules of Acceptable Use
12.1 In addition to the other requirements within the Terms of Service, this section describes specific rules that apply to any use of the Platform (the “Rules of Acceptable Use”).
12.2 When using the Platform you shall not:
(a) give any false or misleading information or permit another person to use the Platform under your name or on your behalf (other than your Authorised Users);
(b) impersonate any person, or misrepresent your identity or affiliation with any person or give the impression they are linked to us, if this is not the case;
(c) use the Platform other than for its intended purpose as set out in the Terms of Service;
(d) use the Platform for any unlawful purpose;
(e) use the Platform if we have suspended your access to it, or have otherwise banned you from using it;
(f) modify, interfere, intercept, disrupt or hack the Platform or collect any data from the Platform other than in accordance with the Terms of Service;
(g) misuse the Platform by knowingly introducing viruses, Trojans, worms, logic bombs or other material which would harm the Platform or the equipment of any user of the Platform, or using any automated system, including without limitation “robots”,”spiders” or “offline readers” to access the Platform in a manner that send more request messages to the Platform than a human can reasonably produce in the same period of time;
12.3 Failure to comply with the Rules of Acceptable Use constitutes a serious breach of the Terms of Service, and may result in our taking all or any of the following actions (with or without notice):
(a) immediate, temporary or permanent withdrawal of your or any Authorised User’s right
to use the Platform;
(b) issuing of a warning to you;
(c) legal action against you including proceedings for reimbursement of all costs
(including, but not limited to, reasonable administrative and legal costs) resulting from the breach; and/or
(d) disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
12.4 The responses above are not limited, and we may take any other action we reasonably deem to be appropriate.
13. Ending Our Relationship
Your right to end our relationship.
13.1 The Terms of Service take effect from when you first use the Platform and will remain in effect until terminated.
13.2 If at any time you revise your agreeance to the Terms of Service or any changes made to the Terms of Service or the Platform, you must immediately stop using the Platform.
Our right to end our relationship.
13.3 If we determine that you have (or any Authorised User has) clearly, seriously or repeatedly breached the Terms of Service, including, in particular, the Rules of Acceptable Use, we may suspend or permanently disable your access to the Platform at our sole discretion. We may also disable or delete your account (including any User Account) where we are required to do so for legal reasons. What happens if you or we end our relationship.
13.4 If we suspend, disable or terminate your use of the Platform or we withdraw the Platform, we may delete or modify any information we hold about you and any User Content stored on your/their account(s). You and your Authorised Users may also lose any rights you have to use the Platform.
13.5 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Nothing in the Terms of Service is intended to exclude or limit our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or (if you are a consumer) affect your statutory rights in the laws in your country of residence.
13.6 Limits on liability. We will exercise reasonable care and skill in providing the Platform to you but, due to the nature of the internet and technology, the Platform is provided on an “as available” and “as is” basis. This means that we are unable to promise that your use of the Platform will be uninterrupted, without delay, error-free, or meet your expectations and we do not give any commitment relating to the performance or availability of the Platform in these
Terms of Service and, to the extent we are able to do so, we exclude any commitments that may be implied by law.
13.7 Security. We care about the integrity and security of your personal information and User Content. However, we cannot guarantee that unauthorised third parties will never be able to defeat our security measures or use your personal information or User Content for improper purposes.
14. Changes to the Platform
14.1 We are constantly updating and improving the Platform to try and find ways to provide you with new services. Improvements and updates are also made to reflect changing technologies, tastes, behaviours and the way people use the Internet and the Platform.
14.2 In order to do this, we may need to update, reset, stop offering and/or supporting a particular part of the Platform, or feature relating to the Platform.
14.3 You agree that a key characteristic of our Platform is that changes to the Platform will take place over time and this is an important basis on which we grant you access to the Platform. Once we have made changes to the Platform, your continued use of the Platform will show that you have accepted any changes to the Platform. You are always free to stop using the Platform.
14.4 We will try, where possible and reasonable, to contact you to inform you regarding any significant changes to the Platform.
15. Changes to the Document
15.1 We may revise these Terms of Service from time to time but the most current version will always be on our Website.
15.2 Changes will usually occur because of new features being added to the Platform, changes in the law or where we need to clarify our position on something.
15.3 We will try, where possible and reasonable, to notify you about any significant changes to any of the documents referred to in the Terms of Service.
16. Other Important Terms
16.1 Third party rights and transfer. A person who is not a party to the Terms of Service may not enforce any of its terms. All of our rights and obligations under the Terms of Service are freely assignable or otherwise transferable by us in connection with a merger, acquisition or sale of assets, or by operation of law or otherwise.
16.2 Entire agreement. The Terms of Service make up the entire agreement between you and TTWC regarding your use of the Platform. They supersede any prior agreements.
16.3 Invalidity of terms. If a court or other authority decides that some of the Terms of Service are unlawful, the rest will continue to apply.
16.4 Delays. If you do not comply with the Terms of Service and we do not take action immediately, this does not mean we have given up any right we have and we may still take action in the future.
17. Contact and Feedback
17.1 If you need to contact us in relation to the Terms of Service or any other document mentioned in them, please email us at the mail address on our website.
17.2 If we have to contact you, we will do so by writing to you at the email address associated with your account or by other legally permitted means. Please ensure your details are kept up to date. When we use the words “writing” or “written” in these terms, this includes emails.